The Arcadia Police Department is recognized as a Public Safety Answering Point (PSAP) by the California Public Safety Communications Division. This means that all 9-1-1 calls (both landline and wireless) dialed within the city limits are routed to the Arcadia Police Department. When a 9-1-1 call is received in the Arcadia PSAP, trained operators determine the nature of the emergency and activate the proper responders (Police, Fire, or EMS). In 2009, the Arcadia Police Department received over 14,000 9-1-1 calls.
The Arcadia Police Department entered an agreement with the State of California 9-1-1 office to receive 9-1-1 calls 24 hours a day and 7 days a week. In return, the State 9-1-1 office agrees to maintain and upgrade all 9-1-1 related equipment every 5 years. The Arcadia Police Department became eligible in 2009 to receive the 9-1-1 system upgrade and is currently undergoing a complete replacement of all 9-1-1 hardware and software.
After the upgrade is complete, the Arcadia Police Department’s 9-1-1 system will be digital and better equips the department to receive emergency calls generated by new communication technology, like Voice over Internet Protocol (VoIP) systems that are becoming more popular in households. Also, the digital capability will allow for telephone calls to be answered remotely in the event of a disaster or other event that necessitates a mobile answering point to be established elsewhere within the city or county.
The upgrade of the 9-1-1 system is completely funded by the State of California 9-1-1 allotment.
For further information about the State of California’s 9-1-1 program, click on the link: