National Public Safety Telecommunicators Appreciation Week

The week of April 12-18, 2020 is National Public Safety Telecommunicators Appreciation week, also known as Dispatcher Appreciation Week.  Our dispatchers are the ones who answer most of the incoming calls to the department, answer all the 911 calls, and relay important information to our officers in the field. 

Dispatchers are the ones behind the scene, who are often not recognized for their work.  They are the ones who answer when you dial 911 when you need help. They are a calm voice in that moment of need, and the ones who get the information to tell first responders where they are needed. 

Telecommunicators Week began in California in 1981 and quickly grew to national recognition. Just ten years later, Congress designated the second full week of each April as a time to remember the critical role that dispatchers play in keeping us all safe.

On behalf of the Arcadia Police Department, we say “thank you.”  Thank you to all the public safety telecommunicators and dispatchers out there.  And of course, we say a special “thank you” to our very own Arcadia Police Dispatchers. 

2019 Police Officer and Civilian of the Year Awards

It gives us great pleasure to share with you that our 2019 Officer of the Year is K-9 Officer Travis Sargent and our 2019 Civilian Employee of the Year is Records Technician II Caroline Ngai!

During this time of social distancing, we regret that we were not able to do a formal, group announcement (as we would normally do) for each of these fantastic people. However, Chief Guthrie personally spoke with both Travis and Caroline to congratulate them on being nominated and then selected as our 2019 recipients!

Our awards committee selected K9 Officer Travis Sargent as our 2019 Officer of the Year as a result of Travis’ very dedicated work ethic this past year with his partner, Kota. Travis Sargent displayed a constant Never say “NO” attitude in 2019, and attended countless public outreach events with Kota, during all days of the week, at all hours of the day. Additionally, and more importantly, Travis (and Kota) assisted officers in our Patrol and Administration Divisions on many criminal investigations, warrant services, and the like. It was a significantly busy and non-stop year for our K-9 Unit, and Travis and Kota delivered! Keep up the great work, Travis, and congratulations on being selected as our 2019 Police Officer of the Year!

Our awards committee also selected Records Technician II Caroline Ngai as our 2019 Civilian Employee of the Year as a result of Caroline’s very dedicated work ethic as well. Caroline is reliable, highly professional, and nearly flawless in her work product every single day that she works. She keeps a pace and tempo in work performance that is truly second to none in her field. Our committee also cited Caroline’s “very positive” attitude and noted that she is a great person to work with who is always helpful to others. Simply stated, Caroline “makes a difference” in our organization every day! Congratulations Caroline for being selected as our 2019 Civilian Employee of the Year!

Weekly Tip - Avoiding Fraud and Scams Associated with the 2020 Census

The 2020 Census is here. Many of you may have already completed the Census online or you may have received your invitation in the mail. The Census can be completed online, by phone, or by mail. 

Unfortunately, now that the Census is out, the fraudsters follow. Don't fall for phony emails or phishing scams by clicking on bogus links in emails or other platforms. Look for a legitimate email that ends in ".gov" such as "http://my2020census.gov/" from the Census. The Census Bureau will not send unsolicited emails to request your participation in the 2020 Census. You won't receive Census Bureau emails unless you have signed up to receive them. 

Remember, the Census Bureau will never ask for your information via email. Further, during the 2020 Census, the Census Bureau will never ask for:

- Your Social Security number.
- Your bank account or credit card numbers.
- Anything on behalf of a political party.
- Money or donations.

If a Census Bureau member visits you at home, make sure to verify their identity through their ID badge with their photograph, a US Department of Commerce watermark, and expiration date. If you still have questions about their identity, you can call 844-330-2020 to speak with a Census Bureau representative.